account
Account security centre
August 10, 2018

Questrade is committed to protecting your personal and financial information. We offer a comprehensive, multi-layered approach to safeguarding your privacy and ensuring that your personal information is secure. We appointed a privacy officer, who is responsible for our overall compliance with privacy legislation. Our goal is to provide you with online access that is convenient, safe and secure.

While we work hard to ensure our technology meets or exceeds industry standards, the best way to keep your investments and information secure is to work together with us. Take a look at our recommended security measures and privacy policy for helpful information as well as tips to enhance your online security. You can also learn more about some of the common frauds and scams targeting the online financial services industry. No matter what type of device you log in to your account from – desktop, laptop, tablet, or smartphone – security is a shared responsibility.

We guarantee 100% reimbursement for any unauthorized transactions in your Questrade account that result in direct losses. For more information, check our online security guarantee.

To start, here are some useful tips that will help keep your account secure:

  • Always sign out of your investment account and close your Internet browser when you’re finished
  • Never share your password with anyone and make sure to change it regularly
  • Avoid logging in to your account from public WIFI networks, libraries, or Internet cafés
  • Regularly review your account activity, statements, and trade confirmations
  • Make sure you comply with all relevant terms and conditions of our Online Security Guarantee
  • Email us immediately at security@questrade.com if you notice any suspicious activity in your account or believe someone knows your password
 

  • Reporting a suspicious activity or breach

    If your computer has been compromised and you're concerned that your personal information has been accessed without your permission, email us immediately at security@questrade.com or call 1.888.783.7866.

    When you contact us, have the following information handy:

    • Your name
    • Account number
    • Answers to your account security questions
    • The date of the incident
    • The details about your personal information being shared without your permission

  • External resources

    For additional information on security, visit these external resources:

    • The RCMP's fraud and scam resource page
    • The Government of Canada's resources page on identity theft. This comprehensive list includes tips as well as links to provincial agencies.
    • Canadian Anti-Fraud Centre

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The information contained in this website is for information purposes only and should not be used or construed as financial or investment advice by any individual. Information obtained from third parties is believed to be reliable, but no representations or warranty, expressed or implied is made by Questrade, Inc., its affiliates or any other person to its accuracy.

Questrade Wealth Management Inc. (QWM) and Questrade, Inc. are wholly owned subsidiaries of Questrade Financial Group Inc. Questrade, Inc. is a registered investment dealer, a member of the Investment Industry Regulatory Organization of Canada (IIROC) and a member of the Canadian Investor Protection Fund (CIPF), the benefits of which are limited to the activities undertaken by Questrade, Inc. QWM is not a member of IIROC or the CIPF.