Account
Funding your account
Continued access to your investments This is an unprecedented time for all of us, and the situation is evolving rapidly. We will continue to follow the latest guidance from local, provincial and federal health authorities, including the Public Health Agency of Canada, to ensure that we are protecting our customers and employees. As such, we have introduced numerous programs and initiatives, including work at home measures, to protect our employees while ensuring we are available to serve your needs.
As COVID-19 continues to impact the global community, we want to reassure you we are here to support you through these challenging times.
Given the recent exceptional level of market volatility and trading activity, there may be occasions when wait times are longer than usual. If that occurs, we appreciate your understanding and encourage you to use chat, or use our callback option when trying to reach our customer service to help minimize your wait time.
Keeping informed
We promise to keep you informed and provide regular updates and helpful information as the situation evolves.
Frequently Asked Questions
You can see the status of your account application on the summary page when you’ve logged into my.questrade.com. Please note that due to extremely high volume, processing times are much higher than usual.
You can withdraw funds by logging into my.questrade.com and going to Requests > Withdraw Funds. Once your withdrawal request is submitted, you can review the status in Request History.
To view your tax slip, log into my.questrade.com > reports > Tax slips. Select the appropriate account, download the slips from there.
You can see the distribution dates for tax slips in our tax calendar.
In order to do our part to limit the spread of COVID-19, we have closed our physical location at 5700 Yonge Street to all document drop offs as of March 24.
Account
Funding your account
Account
Brokerage transfer in request
Account
How to register physical share certificates
Account
Questrade myFamily program