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COVID19 How we are continuing to serve you
May 01, 2020
Continued access to your investments This is an unprecedented time for all of us, and the situation is evolving rapidly. We will continue to follow the latest guidance from local, provincial and federal health authorities, including the Public Health Agency of Canada, to ensure that we are protecting our customers and employees. As such, we have introduced numerous programs and initiatives, including work at home measures, to protect our employees while ensuring we are available to serve your needs.In order to do our part to limit the spread of COVID-19, we have closed our physical location at 5700 Yonge Street to all document drop offs. We will only be accepting documents via mail or registered couriers.
As COVID-19 continues to impact the global community, we want to reassure you we are here to support you through these challenging times.
Given the recent exceptional level of market volatility and trading activity, there may be occasions when wait times are longer than usual. If that occurs, we appreciate your understanding and encourage you to use chat, or use our callback option when trying to reach our customer service to help minimize your wait time.
Keeping informed
We promise to keep you informed and provide regular updates and helpful information as the situation evolves.
Frequently Asked Questions
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Where can I check the status of my account application?
You can see the status of your account application on the summary page when you’ve logged into my.questrade.com. Please note that due to extremely high volume, processing times are much higher than usual.
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How can I deposit money to invest?
To learn more about the ways to make a deposit, please review our article on Account funding.
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Where are the funds that I transferred?
We offer a number of different funding methods for your account at Questrade, and each option takes a different amount of time. To learn more about the times associated with each funding method, you can review our article on Account Funding.
If your funds have been received, but you don’t see them in your account, you might be looking at the Start of Day balance rather than the Current account balance. To learn more about how to read your account balance, you can review our article on Understanding your account balances. -
How do I withdraw funds?
You can withdraw funds by logging into my.questrade.com and going to Requests > Withdraw Funds. Once your withdrawal request is submitted, you can review the status in Request History.
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Where can I find my tax slip?
To view your tax slip, log into my.questrade.com > reports > Tax slips. Select the appropriate account, download the slips from there.
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When will I receive my tax slip?
You can see the distribution dates for tax slips in our tax calendar.
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Can I stop by your retail location?
In order to do our part to limit the spread of COVID-19, we have closed our physical location at 5700 Yonge Street to all document drop offs as of March 24.
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Can I deposit stock certificates?
As the partner vendor we use to process physical stock certificates has closed temporarily due to COVID-19, we will not be accepting physical stock certificates at this time. We will resume accepting this method of deposit when our partner vendor re-opens.
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Questrade Wealth Management Inc. (QWM) and Questrade, Inc. are wholly owned subsidiaries of Questrade Financial Group Inc. Questrade, Inc. is a registered investment dealer, a member of the Investment Industry Regulatory Organization of Canada (IIROC) and a member of the Canadian Investor Protection Fund (CIPF), the benefits of which are limited to the activities undertaken by Questrade, Inc. QWM is not a member of IIROC or the CIPF.
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